Customer satisfaction ultimate goal at Poway Carpets

If you’re looking for new flooring, check out Poway Carpets.

Owned by Rancho Bernardo resident Tom Arnold, Poway Carpets has been serving the community’s flooring needs since 1987. More than just carpeting, Poway Carpets also sells laminate, vinyl, ceramic and wood flooring as well.

“Out main goal is absolute customer satisfaction,” said Arnold. “That’s our purpose. They’ve got to be thrilled.”

One exciting product the store offers is ANSO nylon carpeting. “ANSO nylon carpet has the strongest warranties in the carpet industry,” said Arnold. “It’s been a big seller for us in the past year.”

Thanks to being a dealer for ANSO, Arnold said he is able to offer special pricing for his customers for the carpet. He is also a dealer for Shaw carpeting, which allows him to offer similar special pricing for that carpet as well.

Arnold said Poway Carpets has a variety of ways to ensure customer satisfaction, including its competitive, all-inclusive pricing, quality products and friendly service.

“What separates us from other (carpeting retailers) is that the only thing we charge extra for is stairs,” said Arnold. “We don’t charge you for moving furniture, or to haul your old carpet away. Customers love that our prices include everything (but stairs).”

Arnold said that Poway Carpets also doesn’t charge extra for installation or using the thickest pad available, as these are included in the price. “What you see is what you get when it comes to our prices,” said Arnold. “We don’t make you pay to upgrade to a thicker carpet pad.”

Installation is done by Poway Carpets’ in-house installation team. “We use our own installers, not a big labor house,” said Arnold. “You’re dealing with the owner, not a big corporation. If you have any issues, you can come straight to me. Our customer satisfaction is the most important thing to us.”

Installation is normally done within two weeks of purchase, said Arnold.

Poway Carpets also offers free estimates and can either bring carpet samples to your home or customers can come into the store and see the wide variety of flooring available.

The business has long been a part of the Better Business Bureau with an A+ rating, and has won the Pomerado News “Best of North Inland” as the best carpet store in North County for the past three years, said Arnold.

Arnold got started in the carpeting business 42 years ago in Houston, Texas, where he owned a similar flooring store. He was drawn to move to San Diego after meeting his wife, who lived there. “I fell in love with San Diego,” said Arnold, who moved here in April of 1986 and opened Poway Carpets in January of 1987. It has been in the same location since opening. “San Diego is just gorgeous. I fell in love from visiting, and decided to move my business here.”

Poway Carpets is open 10 a.m. to 5:30 p.m. Monday through Friday, and 10 a.m. to 4 p.m. Saturday at 12222 Poway Road, Suite 16. For more on Poway Carpets, call 858-679-0110 or visit www.powaycarpets.com.